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walletBanking & Finance

Opening bank accounts, ATMs, currency exchange, online banking, and payment methods.

10
Procedures
4
Fees
8
Institutions
4
Documents
✓ 19 May 2026
last verified · 2 sources

How to 10

Blocking a card

Block your card temporarily or permanently through Home'Bank or by calling Card Stop service.

⏱ Varies based on the method chosen
  1. Call the Card Stop service: 0214028599
  2. Temporarily or permanently block the card in Home'Bank under 'Products - ING Cards - Choose card - Block card temporarily or Close card.'
📎 source

Blocking a card (in case of theft or loss)

  1. Call Card Stop: 0214028599
  2. Block the card temporarily or permanently via Home'Bank
📎 source

Blocking a card (in case of theft, loss)

Block your card temporarily or permanently through Home'Bank or by calling the Card Stop service at 0214028599.

  1. Call the Card Stop service: 0214028599;
  2. Block the card temporarily or permanently in Home'Bank (temporarily or permanently), under 'Produse - Cardurile ING - Select the card - Temporarily block the card or Close the card.'
📎 source

Getting a card

Choose from three options: direct login in Home'Bank, add a virtual card or physical card.

⏱ Varies based on the type of card chosen
  1. Direct login in Home'Bank under 'Products -> ING Cards'
  2. Add a virtual card for online payments, POS transactions or cash withdrawals after enrollment into a digital wallet
  3. Add a physical card which will be delivered within 7 working days by courier
📎 source

Renewing a card

Your card will be automatically renewed and you can collect it from the relevant office within 90 days of the expiration date.

⏱ Varies based on the type of card chosen
  1. No action required, your card will be automatically renewed
📎 source

Renewing a card in Home'Bank

Your card will automatically renew and you can collect it from the office where you are a member within 90 days of the expiration date, even if you haven’t expressed your renewal option.

  1. No specific steps needed as the card will auto-renew.
📎 source

Resetting password

Reset your password directly in Home'Bank.

⏱ Varies based on the complexity of the new password
  1. Go to 'More'
  2. Select 'Contact ING'
📎 source

Updating contact information

Update phone number, email address or mailing address in Home'Bank.

⏱ Varies based on the details being updated
  1. Go to 'More'
  2. Select 'Contact Information'
📎 source

Updating personal data

  1. Go to 'More' section, then 'My contact details'
  2. Go to 'More' section, then 'My identity information'
📎 source

Withdrawing EUR with a RON card

You can withdraw EUR at ATMs in Romania marked as such and abroad, but check the applicable fees and charges for your card.

⏱ Varies based on the ATM availability
  1. Check if the ATM is marked as accepting EUR withdrawals
  2. Withdraw EUR using your RON card
📎 source

Fees 4

ItemRONEURUnitNotesSrc
Currency exchange rates——RONPersonalized rate offered to ING Bank clients.📎
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Card replacement——Card can be replaced within 7 working days via courier.📎
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Currency exchange rates———Personalized rate offered to ING Bank clients.📎
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Card replacement fee——Free card replacement within 7 working days.📎
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Institutions & operators 8

Bank

BCR (Romanian Commercial Bank)

📍 Str. Iuliu Maniu 7
📞 0264 407 150
🔗 www.bcr.ro
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Bank

BRD - Groupe Société Générale

📍 Piața Lucian Blaga 8
📞 0264 597 878
🔗 www.brd.ro
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Bank

ING Bank

📍 Piața Unirii 8
📞 021 209 9999
🔗 www.ing.ro
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banking

ING Bank

📞 0214028599
📎 source: www.ing.ro
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banking

ING Bank

📞 0214028599
📎 source: www.ing.ro
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banking

ING Bank

📞 0214028599
📎 source: www.ing.ro
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banking

ING Bank

📞 0214028599
📎 source: www.ing.ro
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Bank

Raiffeisen Bank

📍 Str. Avram Iancu 2
📞 0264 599 100
🔗 www.raiffeisen.ro
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Documents you may need 4

Card replacement

  • RequiredIdentification document, income statement, and transactional details
  • OptionalIdentification document

Updating contact details

  • RequiredContact information update

Updating personal data

  • RequiredContact details, income information, transactional details

Rules & notes 17

What happens if I don't renew my card?

Your card will be automatically renewed and you can collect it from the relevant office within 90 days of the expiration date.

📎 source
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How to block a card?

You can block your card temporarily or permanently through Home'Bank or by calling Card Stop service.

📎 source
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How to update contact information?

You can update your phone number, email address or mailing address in the 'More' section of Home’Bank.

📎 source
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How to block a card (in case of theft or loss)?

If you have lost your card or it has been stolen, you can block it temporarily or permanently through Home'Bank: Products - ING Cards - Choose the card - Temporarily block the card or Close the card. Alternatively, call Card Stop at 0214028599.

📎 source
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How to reset your password?

Reset your password directly from Home'Bank. No need to call the Call Center or try to remember it.

📎 source
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How to update your data?

You can update personal details such as phone number, email or address in the 'More' section of Home’Bank under 'My Contact Data'. For other information like identity document, income and transactional details, go to the 'More' section under 'My Data'.

📎 source
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Can I withdraw EUR with a RON card?

You can withdraw EUR at ATMs in Romania marked as such and abroad, but check the applicable fees and charges for your card.

📎 source
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What happens if I don't renew my card in Home'Bank?

Even if you haven't expressed the option for renewal and the card has been used, it will automatically be renewed and can be collected from your branch within 90 days of the expiration date.

📎 source
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How to block a card (in case of theft, loss)?

You can block your card temporarily or permanently through Home'Bank or by calling the Card Stop service at 0214028599.

📎 source
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How to reset password?

Reset your password directly in Home'Bank.

📎 source
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How to get a card?

You can choose from three options: direct login in Home'Bank, add a virtual card or physical card.

📎 source
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How to update personal data?

You can view or modify your contact details in the 'More' section of Home’Bank, under 'My Data'. For other identity-related information, go to the 'More' section and select 'My Data'.

📎 source
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Opening a Bank Account as a Foreigner

EU citizens can open accounts with ID; non-EU citizens need a residence permit.

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What happens if I don't renew my card from Home'Bank

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How to block a card (in case of theft or loss)

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How to reset password in Home'Bank

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How to update personal data in Home'Bank

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Sources · www.ing.ro, www.bnr.ro
Last verified: 19 May 2026. Content translated to English automatically — please double-check critical details with the official source before acting on them.